![]() Today, this ethos translates into a new advice and service proposition built around the customer (or member) lifecycle. The Nottingham is a mutual, owned by its members, with a heritage built since 1849 of helping members own their own homes, providing a secure place for savings and support to manage finances. They are one of the only building societies to combine building society and estate agency services ‘all under one roof’. The Nottingham Building Society is the eighth largest building society in the UK, with assets of £4bn, 67 branches and over 700 employees. We were able to establish a baseline measure and make tangible recommendations, so that The Nottingham could continue to improve the employee experience and achieve the culture that supports their vision. The Nottingham developed and launched their ‘Doing the Right Thing’ culture framework and brought People Insight in to help assess how the employee experience matched their culture aspiration. ![]() To bring people with them through this change, the People and Culture agenda has been driven by Anne Mellors, Head of People and Development. Of course, change at scale means new structures, roles and services, which can be challenging for long serving, loyal employees. They have developed a unique advice and service proposition, completely centred around defined customer lifetime journeys. In today’s challenging financial services industry, Nottingham Building Society are undertaking a significant change and modernisation strategy to realise their vision of what it means to be a building society today.
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